Beyond the Ballot with Natalie Adona: Despite Challenges, Work in Elections is the “Best Job in the World”

By Morgan Thomas, Policy Associate

Driven to serve, Nevada County Clerk-Recorder and Registrar of Voters Natalie Adona started off her career in elections as a poll worker while pursuing her bachelor’s degree at the University of California, Berkeley. Then, she heard that the City and County of San Francisco had temporary positions for voter registration processers. Deciding to further pursue work in elections, Adona applied.

At her interview, Adona was asked about her interest in elections. She described her experience as a poll worker and her work as a research assistant on poll worker training with the Election Administration Research Center at the UCB campus. Although she applied to be become a voter registration processer, the election’s manager offered an alternative suggestion.

“They said well, you did all this research didn’t you? Why not train poll workers?”, Adona said.

 She accepted the position and went on to begin her first foray into election administration.

“Something clicked in my mind that said oh, I get it now. This is cool! I think I’ve found what I want to do,” Adona said. 

The excitement came to a sudden halt when the housing crisis of 2008 started to affect local government offices. Many county offices started downsizing, eliminating the possibility that Adona’s position could become permanent. This led Adona to pursue internships in elections research with nonprofits, such as Project Vote and Maplight.org. Adona went on to earn her Juris Doctor from the American University Washington College of Law in 2014, her Master of Public Administration from the American University’s School of Public Affairs in 2015, and began working with Democracy Fund in Washington, D.C.

Following her grandfather’s death in 2019, Adona moved back home to Nevada County, California, where she assumed a new role as an Assistant Clerk-Recorder/Registrar of Voters under Greg Diaz. In the last years of his tenure, Diaz tried to convince Adona to run for office as the Nevada County Clerk-Recorder/Registrar of Voters.

 Adona repeatedly said she was “not the running type.” But given the challenges to election administration and the loss of institutional knowledge in the state, Adona filed to run anyway.

After a grueling campaign, Adona was elected on June 7, 2022. Running for office “was one of the most difficult things I’ve ever done,” Adona said.

After years of working in the election space, Adona witnessed many changes, including the implementation of a statewide voter registration database in California. “While most states use a top-down method, where the state filters voter registration information to the counties, California is a bottom-up state, where counties keep a local voter registration database that filters up to the state level,” Adona Said. 

As a result, “there is a constant flow of data, meaning that we have to focus on synchronization to ensure the data is the same between the counties and the state,” Adona said.

Another change was the addition of same-day voter registration — both in-person and online. Allowing for online same-day voter registration expanded access to UOCAVA voters who often face unique voting challenges abroad.  

“It didn’t seem fair that our UOCAVA voters couldn’t register the same day simply because they couldn’t physically do so in person,” Adona said. “That big adjustment had a very positive impact.” 

Coming from a military family, Adona believes it is essential to ensure that overseas voters are granted the same opportunity to vote. However, reaching overseas voters can be challenging for small offices. 

“My county has about 500 registered UOCAVA voters and although that’s not a large number, it’s still difficult to determine what exactly they need,” Adona said. “Currently, we are trying to make a trifold that includes information on ballot tracking and other voting information to include in their voting materials that get sent out.”

Adona noted the increased difficulty in communicating voting requirements to overseas voters.

“It’s already difficult explaining the rules to domestic voters, so we’re hoping that condensing down the information will help ensure that our UOCAVA voters know what’s available to them,” Adona said.  

Another adjustment that Adona, and many election officials, have observed over the years is the increased complexity of elections. Upon returning to California, Adona noted changes to the primary system, as well as in the voting equipment and technology that were used.

“Elections have become more complex and, thus, require more technical expertise than they used to,” Adona said. 

While some might see these changes as negative, Adona views them in a positive light.

“With new equipment comes new system certification standards, new regulations for conducting elections and new training,” Adona said. “Our election officials and poll workers are becoming more and more knowledgeable, which adds to the enhanced security of elections over the years.” 

In recent years, elections have been bombarded by misinformation and disinformation campaigns, leading to distrust in elections and election officials. As professionals and experts in their field, election officials are tasked with reassuring the public that voting equipment and technologies are secure despite the claims leveled against them.

“If I could put something on a list of things I never thought would happen, it would be California becoming a hotbed for misinformation and disinformation,” Adona said. “I never imagined misinformation and disinformation would have such a negative impact on elections in my state and across the country.”

Combating misinformation and disinformation can be challenging for any election office. Offices have struggled in recent years with worker retention due to increased concerns regarding their personal safety, which is one of the negative, downstream impacts that false information has had on elections.

“My office is very small; we only have three full-time staff and around fifteen temporary staff,” Adona said. “When misinformation and disinformation hits our office, it really puts a strain on the staff and our daily operations.”

Adona said funding is the number one resource to help address the challenges associated with worker retention and election safety. 

“Funding, funding, funding! Misinformation and disinformation have riled people up in such a way that it’s becoming more and more dangerous,” Adona said. “Funding is critical to help address not only physical safety but also the safety of the ballots and the overall well-being of the workers themselves. Elections are a fundamental element of democracy and need to be treated as critical infrastructure which requires money.” 

Although there are many challenges that come with her position — security, tackling misinformation and disinformation, and high worker turnover — Adona still speaks fondly about elections. 

“I have the best job in the world!” Adona said. “Seeing how excited people are to tell me that they voted brings me so much joy. Elections are one of the greatest and most important jobs in the world. Even on my worst day, I wouldn’t want to do anything else.” 

Beyond the Ballot with Paul Pate: Election Official’s History of Public Service, Business and Political Success Led to Transforming Secretary of State Role

By Lexington Souers, Communications Associate

Raised in a family focused on giving back, and pulling from a successful career in business, Iowa Secretary of State Paul Pate recognized the power of government action.

At age 29, Pate became the youngest member of the Iowa Senate and embarked on a path toward his current role. Following the conclusion of his first of two spells as secretary of state in 1998, Pate continued his service to Iowans as mayor of Cedar Rapids and president of Iowa’s League of Cities. He also served at the national level with the U.S. Conference of Mayors, with a specific focus on housing.

“I was raised in a family where my folks really underscored public service and giving back,” Pate said. “If you’re going to be fortunate enough to do well in life, you need to give back. We live in great communities and great states, but not everybody has the same successes, and you want to try to bring some of that back to them.”

Throughout Pate’s tenure in each role, he saw the impact that he and his staff were making. Similar to his broad reach as secretary of state, his role as president of Iowa’s League of Cities allowed him to be a difference maker for the residents, he represented in more than 900 Iowa cities.

“That was an eye opener,” Pate said. “You’re talking about towns as small as a couple of 100 people compared to our larger cities, and trying to balance out how we help all those communities have the resources and knowledge they need to be competitive.”

Nearly eight years ago, Pate returned to the Iowa Office of the Secretary of State. This time, he entered with increased attention on elections due to rapid changes in technology. According to Pate, he needed “jumpstart” those effort in the office, especially given the rise of social media and voting by mail.

Pate stressed the need for a trusted source for elections, whether it through his office or the local elections commissioner.

“The big concern I had then, and I have today even more so, is if the public loses confidence in the integrity of our election for whatever reason — whether it’s foreign interference or even local — then our republic has fallen,” Pate said. “And they wouldn’t have done it without firing a single shot. That’s alarming to me.”

Pate promotes a “trusted source” approach, which includes voter I.D. laws, random audits of elections and public pretesting of tabulators. While he said there are still hurdles, being transparent has led to increased trust and support by the public.

Increasing overseas voting and the role of military voters was also an important goal for Pate, who promoted a 120-day extension for certain service members. He added auditing occurs for military members requesting absentee ballots, accounting for how military service has changed. Included among these members are an influx of reservists and guardsmen who have been posted overseas.

“They are voters. They have a lot of involvement and commitment to their local communities because they know the candidates in their town,” Pate said. “They still want to stay in touch with that. We work hard with the local command and make sure those folks have what they need. I’m not going to just count on somebody handling it from the military or the Department of Defense. I want to do what we can on the local level to give them that information.”

Iowa Safe at Home is another program endorsed by Pate, offering address confidentiality for victims of domestic violence and other crimes. Through the program, victims can register their addresses with the Office of the Secretary of State, protecting what would otherwise be public information from potential bad actors.

“I can report now that we’re seeing a significant uptick of folks who are survivors of very unfortunate situations that have come out of the dark to rejoin their communities and are stepping up and voting again,” Pate said. “I think Safe at Home is a big part of that.”

Iowa has one of the highest voter turnouts in the country, which Pate attributes to Iowa’s community and length of life as well as a civically minded culture. Pate said he supports a curriculum for students to understand the importance of Iowa’s caucus system. Students, in turn, help educate their parents. Teachers can also use an Elections 101 curriculum to provide modules showing the importance of elections.

Before the formal election, youth from across the state participate in a youth straw poll. The Office of the Secretary of State provides a digital copy of the official ballot or students can vote using an online poll. Results are reported in real time.

“I find the straw poll very intriguing because we do it ahead of the adult election and these young people across the state are pretty darn close to being on the mark of what the results will be,” Pate said. “When we dug a little deeper, we found out you can attribute it to — believe it or not — people still talk over the dinner table. This shows me that the parents and kids are talking about it.”

Education outside of the classroom became a key component of Pate’s role as secretary of state, especially given the rise in misinformation. Pate said it is not his role to censor free speech, but instead ensure Iowans know when and where to vote, among other key points. This is done through voter ready websites and online voter registration, as well as partnering with organizations like the NAACP and the NRA to promote voter toolkits.

“I believe myself and my colleagues are the referees,” Pate said. “We administer the laws of the land and make sure we offer as much transparency as we can. That consistency and transparency is what the voters need and expect to have confidence in the elections process. The more I, and my peers, can make sure that is out there, upfront on a regular basis, the more successful we will be on both encouraging people to vote and believing in the results.”

Pate and his office partner with numerous federal organizations to monitor the security of Iowa’s elections at every level. The FBI, CIA and even white hat hackers are among them. Local offices are often smaller and are handling more than just elections, according to Pate. As a result, the statewide office may need to handle trainings, recruiting poll workers or security measures.

“I’ve been able to push out that security to our local level because you’re only as good as your weakest point,” Pate said. “With 99 jurisdictions out there, we wanted to make sure they had the same kind of protection. We have endpoint protection for them, which means 24 hours a day we’re monitoring their systems for outside intrusions so no one can manipulate our voter databases.”